1. Cancelling a subscription
You may cancel a paid Juoto subscription at any time from the billing or plan settings in your merchant dashboard, or by contacting support@juoto.com from your registered email address.
Cancellation stops future renewals. Your plan typically remains active until the end of the current paid billing period unless otherwise stated at checkout.
2. Free trial cancellation
If you are on a free trial, cancel before the trial end date to prevent automatic conversion to a paid plan. After cancellation, trial access may end immediately or at the trial end date depending on the offer shown during signup.
3. Add-ons and storage
Storage add-ons and other optional paid modules can be cancelled separately where supported in billing settings. Removing an add-on stops future charges for that add-on but does not automatically delete uploaded files. Ensure your usage fits your base plan limits after cancellation.
4. Effect of cancellation
- Admin dashboard access may continue until the end of the paid term, then move to a limited or suspended state based on your plan rules.
- Your storefront may be placed in maintenance mode or become unavailable if the account no longer has an active eligible plan.
- Data export options may be available for a reasonable period. Back up important catalog, order, and customer records before cancellation when possible.
5. Reactivation
You can resubscribe later by choosing a plan in the dashboard, subject to current pricing and features. Reactivation does not guarantee recovery of data deleted after retention periods expire.
6. Support
For help cancelling or understanding your billing period end date, contact support@juoto.com with your store name and account email.
