1. Introduction
Juoto ("we", "us", "our") operates the Juoto commerce platform at juoto.com and related services that help merchants launch and manage online stores. This Privacy Policy explains how we handle personal information when you visit our marketing site, create a merchant account, use the admin dashboard, or contact support.
This policy applies to the Juoto platform. Policies displayed on individual merchant storefronts are published by each merchant and are separate from this document.
2. Information we collect
We may collect the following categories of information:
- Account details such as name, email address, mobile number, and business information provided during signup or onboarding.
- Billing and subscription data required to process plan payments, invoices, and tax records.
- Usage data including log files, device type, browser, IP address, pages visited, and actions taken in the dashboard.
- Support communications including emails, tickets, attachments, and chat messages you send to us.
- Store and catalog content you upload, such as product data, images, customer records, and order information processed through Juoto.
3. How we use information
We use collected information to provide, maintain, and improve the Juoto platform; authenticate users; process subscriptions; send service notifications; respond to support requests; detect fraud or abuse; comply with law; and communicate product updates or security notices.
We do not sell your personal information to third parties for their independent marketing purposes.
4. Sharing and processors
We may share information with trusted service providers who help us operate Juoto, such as hosting, email delivery, payment gateways, analytics, and customer support tools. These providers are bound by contractual obligations to protect data and use it only for the services they perform for us.
We may also disclose information when required by law, court order, or government request, or to protect the rights, safety, and security of Juoto, our users, and the public.
5. Data retention and security
We retain information for as long as your account is active or as needed to provide services, resolve disputes, enforce agreements, and meet legal obligations. When data is no longer required, we delete or anonymize it using reasonable technical measures.
We implement administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, or misuse. No online service can guarantee absolute security.
6. Your choices and rights
Depending on applicable law, you may request access, correction, deletion, or export of personal information associated with your merchant account. You may update many account details directly in the dashboard or contact us at support@juoto.com.
You may opt out of non-essential marketing emails using the unsubscribe link in those messages. Service-related communications may still be sent for account, billing, or security purposes.
7. Cookies and analytics
We use cookies and similar technologies on juoto.com and the merchant dashboard. See our Cookie Policy for details on types of cookies, purposes, and how to manage preferences.
8. Contact us
Questions about this Privacy Policy may be sent to support@juoto.com. We will respond within a reasonable timeframe.
